Shipping Policy

Last updated: September 05, 2026

Welcome to Jeevan Vatika. We want your order to reach you safely, quickly, and in good condition. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Orders are generally processed within [1 and 3 business days] after payment is confirmed.
Orders placed on weekends or public holidays would be processed on the next business day.
We may contact you if we need additional information to confirm your order.
During sales, festivals, or other busy periods, processing may take a little longer.

Delivery Time

After your order is processed, delivery usually takes:

Within India: [3–7 business days]
Remote areas: [5–10 business days]

Delivery times are estimates and could vary depending on your location, courier service, weather, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are shown at checkout before you complete your order.
Additional charges may apply for remote or difficult-to-reach locations.

Tracking Your Order

Once your order is shipped, we would send you the tracking details through email, SMS, or WhatsApp, if available.

You could use the tracking number to check the status of your delivery on the courier company’s website.

Please allow up to 24 to 48 hours for tracking information to become available after dispatch.

Delivery Address

Please check your delivery address carefully before placing your order.

Jeevan Vatika is not responsible for delays or failed delivery caused by:

An incorrect or incomplete address
An incorrect phone number
Customer not being available to receive the order
Refusal to accept the package
Changes requested after the order has been shipped

If a package is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply for sending it again.

Delayed Delivery

Sometimes deliveries may be delayed because of:

Weather conditions
Transport problems
Courier delays
Public holidays
High order volumes
Natural disasters or other unexpected events

If your order is delayed, please contact us at [customer support email/phone number]. We would do our best to help you.

Damaged or Open Package

Please check your package when it is delivered. If the package is damaged, open, leaking, or appears to have been tampered with:

Take clear photographs of the package.
Do not use the product if its condition is uncertain.
Contact us within [24/48 hours] of delivery at [info@jeevanvatika.com].
Share your order number and photographs with us.

We would review the issue and guide you through the next steps.

Missing Items or Wrong Product

If you receive the wrong product or any item is missing from your order, please contact us within [48 hours] of delivery.

Please include:

Your order number
Details of the issue
Clear photographs of the package and products received

We would review the matter and give an appropriate solution.

Undelivered Orders

If your tracking information shows that your order was delivered but you have not received it, please contact us within [48 hours].

We may also ask you to check with family members, neighbours, building security, or the delivery company.

International Shipping

At present, we ship to India only .

For international orders, customers would be responsible for customs duties, taxes, or other charges imposed by the destination country. These charges are not included in the product price unless clearly stated.